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SHIPPING & EXCHANGE

SHIPPING POLICY

  • We provide shipping all over Pakistan through TCS and internationally through DHL and Fedex. Deliveries can take 3-5 business days for local orders and 5 days for international orders.

  • LALA makes every effort to ensure that the product descriptions and photographs provided on this web site are accurate and life-like. Whilst the reproduction of colours and styles contained on the photographs shown on this web site are as accurate as image and photographic processing will allow, LALA cannot accept responsibility for slight variances in colour or style.

EXCHANGE POLICY

  • In the rare case that you are not 100% satisfied with your online purchase, you can request us to give you Online Store Credit (minus shipping costs) for future purchases, within 15 days of your original purchase.

  • You can return your purchase and utilize the same amount of money (minus shipping costs) for a later purchase from our website.

  • Email us at help@lala.com.pk and with your request and your Order ID, and we will guide you through the process.

  • Please make sure that you email us your request within 15 days of receiving your order. No requests will be entertained after 15 days.

  • Once your request has been approved, you will courier it back to us.

We apologize but we cannot refund any shipping costs, except in the following cases:

  • If the item was damaged when received by the customer
  • If the wrong item was delivered
  • If promotional free shipping is being offered

In all other cases, the customer will be responsible for bearing the cost of sending the item back to us.

  • Sale items cannot be exchanged or refunded.
  • Also, we do not offer any refunds or exchanges for international online orders.
  • Orders can be cancelled within 24 hours of placing your original order by emailing us at help@lala.com.pk

DISCLAIMER

Any items that have been worn, used, or altered will not be accepted for exchange. Tags and labels especially need to be intact.