Do I need to set up an account to place an order?
Making an account is not necessary as you can use a guest account to make purchases at the website without registering yourself. However, we at Lala understand the importance of your time, therefore creating an account with us gives you access to the following benefits:
- Manage your account details, track your order status and review past purchases
- Save your shipping details for future purchases and a faster shopping experience
- Be informed about our latest stock, special online promotions and discounts!
How do I place an order?
Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your color/space choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”. Afterwards, you will be sent a verification code via SMS to confirm your order.
What if I don’t receive the code?
You should have received an SMS with your code by now. If it isn't there, you may hit resend again. If you still didn't receive the code, you may have provided the wrong number. If that is the case, kindly double check your number on the checkout page, and if you're sure your number is correct you will receive a call from us.
What kind of payment methods do you accept?
Currently, the following payment methods are accepted:
Cash on Delivery
This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents do not carry change/petty cash.
We are currently not offering any prepaid payment options but you can look forward to making online payments for products purchased at Lala in the near future.
How do I know if Lala has received my order?
After you place your order on the website, an acknowledgement email will be sent to you from Lala to confirm that your order has been placed. This will not, however, indicate if the order has been shipped.
What if an incorrect/damaged item is delivered to me?
Although we take extra precautions to ensure that each order is in mint condition, should an unfortunate mishap occur, you can get in touch with our Customer Care to return the item or exchange it for the correct order. You can contact us at firstname.lastname@example.org
What if an incomplete order is delivered to me?
Full care is taken to ensure that no incomplete order is shipped out. However, in case such a mishap does occur, you can get in touch with our Customer Care to identify this issue and we will rectify it at the earliest, at no extra charge. You can contact us at email@example.com
What is the procedure for cancelling an order?
Order cancellation is dependent on whether or not it has been shipped. Send your order cancellation request to firstname.lastname@example.org within the first 24 hours of placing your order. Otherwise, orders can’t be cancelled.
What are cookies and how do they affect me?
I have a comment/suggestion regarding your product/service, what do I do?
Please don’t hesitate in writing to us or contacting our Customer Care with your comments and suggestions at email@example.com. We highly value any and all feedback from our customers and fans!
Are there any shipping costs?
We offer free shipping for shopping above Rs. 2000 to all our customers within Pakistan. For all orders less than Rs. 2000 we charge the standard shipping rate of Rs. 200.